Frequently Asked Questions
Frequently asked questions
1. How do I order a custom name keychain?
Just visit our website, type the name you want, and choose your preferred letter and outline colours — no need to message us separately! or Even better just click on the this link!
2. How long does it take to receive my order?
Most orders are 3D printed and shipped within 3–5 working days. Delivery time may vary depending on location.
3. Can I request a completely custom design?
Yes, you can! We're just starting out with offering fully custom designs, so while we're excited to create something unique for you, please note that these requests may take more time and have certain limitations. Before anything is made, we’ll review your idea and get back to you — if it’s not something we can do, we’ll let you know upfront.
4. What materials do you use?
We use high-quality PLA filament for most items — it’s strong, eco-friendly, and perfect for detailed prints.
5. Do you ship internationally?
At the moment, we mainly ship within Malta, but contact us directly if you're interested in international shipping.
6. What if there's a problem with my order?
Customer satisfaction is super important to us. If anything arrives damaged or incorrect, contact us and we’ll sort it out quickly.
7. Do you offer delivery in Malta?
Yes! We offer standard delivery across Malta via MaltaPost. Orders typically arrive within 4–5 working days, depending on your location.
- Orders under €30: €3.95 delivery fee
- Orders €30 and over: Free delivery
8. Can I request a custom-made colour?
Yes, we do offer custom colour options! When you request a specific colour, we’ll first search through our local suppliers, and if it’s not available, we’ll look into our trusted international partners.
For particularly unique or specific colours, we’ll ask you to provide a HEX code to help us match it as closely as possible. However, since some filament suppliers don’t work with HEX values, we may also need a colour reference in other formats like:
🎨 Pantone,
🖍️ RAL,
🧵 CMYK, or
🌈 RGB codes.
Please note that sourcing a custom colour takes time — sometimes a few weeks or even a couple of months. Because of this, we recommend placing your order well in advance if you're aiming for a specific shade.
🔁 Custom colour filament orders are placed at the end of each month, so plan ahead!
While we don’t officially sell filament, we’re happy to make an exception for custom colour requests — specially ordered just for you.